Orders and Payment
**Discounts available for 20+ orders.** Please contact us before ordering regarding any applicable discounts.
Orders can be placed via the MindAid website or by contacting us directly.
Once you place an order, payment must be made for the full amount including postage and handling. The order will be processed upon receipt of full payment (and clearance of funds) by either PayPal, direct deposit, cheque or money order.
Shipping Methods and Costs
The applicable postage and handling fee will be calculated upon checkout, and delivery within Australia is 2-5 days. For international orders, delivery is approximately 10-12 days and the postage and handling charges will differ.
The postage and handling fee applies per order and is calculated based on the quantity/weight of products ordered.
The order will be shipped to the address supplied on the online order form.
In the case of a delay to the order or a shipping problem, MindAid will use best efforts to rectify the issue and contact the customer to advise of the delay. On request, orders may be sent by Express Post - prices will depend on weight/quantity and the purchaser must contact us prior to ordering otherwise standard postage charges will apply.
Returns and Refunds
You may cancel or change an order prior to dispatch, however, once full payment has been made and the order dispatched (as advised by email to the customer) MindAid does not accept cancellations or refunds. In special circumstances a return may be approved by MindAid, however the item must be returned at the expense of the customer and must be in the same condition as when it was received.
Postage and handling costs are not refundable, only the cost of the products purchased may be refunded with prior approval.
At no time does MindAid forward any of your details to any other party. Customer details are used solely by MindAid for the purpose of fulfilling orders, sending order confirmation, communicating about queries and/or to notify you of the dispatch of your order. We do not use or share your personally identifiable information in any other way.
MindAid, Coping Keys and Think Well, Live Well are registered or pending trademarks of MindAid. The content, including images shown on this website, are the property of mindaid.com.au.
When visiting mindaid.com.au you agree that you and/or anyone not affiliated with mindaid.com.au will not copy or reproduce any part of the site or products in any way, shape or form.
By visiting this site and/or placing an order, you further agree that neither mindaid.com.au nor its owners, employees, representatives, suppliers or distributors shall be liable for any direct or indirect, consequential or incidental damages, loss or injury arising out of any aspect of your order, use of this website, any of the information and/or products available via this site.
MindAid (and its products) are not engaged in rendering medical advice. The customer acknowledges and agrees that MindAid's products are tools which assist individuals to cope with various emotions and feelings, and they are not to replace medical treatment where it is necessary. Customers use the information contained on this site and the products purchased via this site at their own risk. The information on this site should not replace the advice of your doctor or health care professional. Always consult with a practitioner regarding your concerns and treatment options.
By using this site you signify your acceptance to this Disclaimer and the Terms and Conditions.
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